FAQ

Q: How long does it take to process and ship my order?
A: All orders are processed within 48 hours (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking information.

Q: What are your shipping options?
A:

  • Standard Shipping: $5.00 (7–15 business days)

  • Free Shipping: FREE on orders over $80.00
    Delivery times may vary based on your location and customs delays.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Please allow extra time for international customs processing.

Returns & Exchanges

Q: Can I return or exchange a product?
A: Yes. We accept returns within 14 days of delivery for items that are unused and in original packaging. For more details, visit our Return Policy.

Q: What if I receive a damaged or incorrect item?
A: We're sorry! Email info@aurapioneers.com within 7 days of delivery with your order number and a photo, and we’ll arrange a replacement or refund.

Product Safety & Use

Q: Are your products safe for babies and pregnant women?
A: Absolutely. All Aurapioneers products are made from non-toxic, BPA-free, and skin-friendly materials that meet safety standards.

Q: What age range are your baby products suitable for?
A: It varies by product. For example:

  • Water cushions are ideal for ages 4–6

  • Swimming rings are suitable for infants and toddlers
    Always check individual product pages for specific age guidance.

Q: Are your breast pumps comfortable and discreet?
A: Yes! Our Smart Wearable Electric Breast Pumps are designed for hands-free use, with quiet motors and comfortable silicone flanges to support busy moms.

Q: Can the pregnancy pillow be used after birth?
A: Yes, the U-shaped pillow is great for nursing, recovery, and sleep support post-pregnancy.

Care & Maintenance

Q: How do I clean the products?
A: Most products can be cleaned with mild soap and warm water. Electronic parts should not be submerged—just wipe with a soft cloth. Refer to the product manual for details.

Q: Are your fabrics washable?
A: Yes, most fabric components are wipeable or hand-washable. Some include removable covers—check the product page for specific care instructions.

Customer Support

Q: How do I track my order?
A: After your order ships, you’ll receive a tracking link via email. You can also check your order status by logging into your account.

Q: How can I contact Aurapioneers?
A: You can reach our support team at info@aurapioneers.com. We typically respond within 24–48 business hours.